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Frequently Asked Questions
What is a cloud server?
To create a server in the cloud, we take a physical server and use virtualization to create a series of 'virtual machines' on the physical host server; These are cloud servers, each with its own dedicated RAM, CPU power allocation, in fact everything you would physically need to create a server. Hard disk space is provided by a SAN (a super fast and reliable disk storage solution), allowing your virtual machine to move between different physical servers to maintain optimal performance of your website.
How fast can my server account be set up in the cloud?
All cloud server hosting accounts are set up after verification is complete. Verification should not take more than 24 hours after placing your order. This can take as little as a few minutes.
Can I upgrade my cloud server hosting package?
Yes, you can upgrade from any CloudsClover cloud server plan to any other cloud hosting package.
How can I cancel my Clover Studio account?
You can cancel the account by deleting your servers at any time, and you will only be charged until the servers are up.
Are cloud servers secure?
Yes, hosting the server in the cloud is secure. Not only is it as secure as traditional hardware-based hosting, it also offers the opportunity to increase levels of security, but without the price normally associated with a high level of security. There are various forms of security, the obvious key forms are physical security and network-based security, both of which are equally important, however both require very different approaches when it comes to achieving them.
How does technical support work?
Each pricing plan gives you online access to 24/7/365 support via Live Chat and our ticketing system. Advanced and premium support plugins give you faster response time and improved access to our support team.
What happens if I change my Clover Studio pricing plan in the middle of the month?
CloudsClover charges you every hour. This means that you will only be charged for what you use. As soon as you change your cloud hosting pricing plans, it will immediately be reflected on your bill.
What happens if I exceed my bandwidth?
On Amazon and Google servers, bandwidth billing is on demand at all times. At DigitalOcean, $ 0.02 per GB will be charged for additional bandwidth usage. On cloud servers, additional bandwidth is charged between $ 0.02 and $ 0.05 per GB (depending on the data center region).